Can I return my items?
We offer returns or exchanges within 30 days of purchase. Items must be unworn. Customers are responsible for shipping and providing tracking information. Please email firstname.lastname@example.org with return/exchange requests.
When will I receive my order?
Orders are shipped out anywhere between 1-4 weeks. Many pieces are made to order, so we appreciate your patience. If you need an order expedited, please email email@example.com
How do I keep my jewelry from tarnishing?
Your piece is made out of uncoated metal which naturally (over time) oxidizes--or changes color. This oxidation is more commonly known as “tarnish.” If you like the worn-in look, keep it! If not, here are some tips to prevent tarnish and restore your jewelry’s original bright, shiny finish.
- Take off your jewelry when you are washing your hands, showering, swimming, when you’re sweating, or in very humid conditions.
- Avoid excessively handling your jewelry, especially when your hands are not clean.
- Store your jewelry in a dry space when not in use.
- Use a polishing cloth (we use Sunshine Cloths).
- Standard silver or brass polish works very well to get rid of tough tarnish. Just follow the directions on the bottle.
Why does brass turn my finger green?
Some people may have a reaction to brass and copper jewelry. This is due to the oils in your skin and environmental factors. Avoid wearing your jewelry in humid conditions, and take it off when washing your hands and showering. Painting a coat of clear nail polish on the inside of your ring helps to prevent this reaction.
Do you make custom pieces?
We LOVE custom pieces. Please email firstname.lastname@example.org with inquiries and inspiration.