Please allow for up to 2 weeks for your order to be processed. You will receive a confirmation email once your order is placed, and another email once your order has shipped. We are a small, independent operation and all items are handmade to order. We appreciate your patience.
Domestic Shipping Rates & Estimates
Shipping costs for your order will be calculated and displayed at checkout. We ship items via USPS First Class mail service. Orders will be delivered in 3-5 business days from the day you receive your shipment notification.
We offer free local pickup for customers in New Orleans and surrounding areas. You may select this option at checkout, and will receive instructions for pickup when your order is ready.
We offer international shipping to most countries. Shipping charges will be calculated and displayed at checkout. Additional taxes and tariffs may apply once your order has reached its destination country. These charges are the responsibility of the customer. Please allow for extra processing time as international shipping carriers and customs can take weeks, which we have no control over.
How do I check the status of my order?
Once your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipment confirmation email, please reach out to us at email@example.com with your name and order number.
Can I expedite my order?
If your order is time sensitive, we will do our best to accommodate. Additional charges may apply. Please reach out to firstname.lastname@example.org if you need your order expedited.
Can I return my items?
We offer returns or exchanges within 30 days of purchase. Items must be unworn. Customers are responsible for shipping and providing tracking information. Please email email@example.com with return/exchange requests.
How do I keep my jewelry from tarnishing?
Your piece is made out of uncoated metal which naturally (over time) oxidizes--or changes color. This oxidation is more commonly known as “tarnish.” If you like the worn-in look, keep it! If not, here are some tips to prevent tarnish and restore your jewelry’s original bright, shiny finish.
- Take off your jewelry when you are washing your hands, showering, swimming, when you’re sweating, or in very humid conditions.
- Avoid excessively handling your jewelry, especially when your hands are not clean.
- Store your jewelry in a dry space when not in use.
- Use a polishing cloth (we use Sunshine Cloths).
- Standard silver or brass polish works very well to get rid of tough tarnish. Just follow the directions on the bottle.
Why does brass turn my finger green?
Some people may have a reaction to brass and copper jewelry. This is due to the oils in your skin and environmental factors. Avoid wearing your jewelry in humid conditions, and take it off when washing your hands and showering. Painting a coat of clear nail polish on the inside of your ring helps to prevent this reaction.
Do you make custom pieces?
We LOVE custom pieces. Please email firstname.lastname@example.org with inquiries and inspiration.